Terms and Conditions | Monsino Casino

Who we are

Monsino is owned and operated by Hundise Limited, registered in Anjouan under company number 16044, at PO Box 1212, Mutsamudu, Anjouan, Union of Comoros. We hold licence ALSI-202506036-FI2 from the Government of the Autonomous Island of Anjouan. Novabridge Limited, registered in Cyprus under number HE475190, handles payments for us.

By using our website, games or services, you accept these terms. The English version is the one that applies if a translation ever differs, and we let you know about any change in advance by e-mail.

Where you can play

Online gambling is not legal everywhere, and it is up to you to make sure that playing with us is allowed where you live. Our services are closed to players in the United Kingdom, Austria, France and its overseas territories, Germany, the Netherlands and its overseas territories, Spain, Ontario in Canada, the Union of Comoros, the USA and its territories and countries blacklisted by the FATF.

Your account

You must be over 18 to open an account, and we may ask for proof of age at any time. Each person may hold one account only, and the details you give us must be accurate and kept up to date. Accounts cannot be sold, transferred or shared, and money cannot be moved between accounts.

If an account has a balance and no activity for more than 12 months, we try to contact you to return the funds.

Deposits, withdrawals and checks

Payment methods depend on your country and are listed in the Cashier. Withdrawals go to an account in your own name and, up to the amount you deposited, back to the method you used. We carry out identity, address and source-of-funds checks as the law requires, and a withdrawal can wait until those checks are complete.

We are not a bank, so money in your account earns no interest. You are responsible for any tax on your winnings.

Bonuses and fair play

Every bonus follows our bonus terms and the rules of the promotion itself. Bots, automated play, collusion, chargebacks, hiding your location with a VPN or any kind of fraud can lead to winnings being voided and the account being closed.

Ending the relationship

We may close an account at any time. Any balance goes back to your original payment method or by bank transfer, unless the account was used against these terms.

Complaints and disputes

Send a complaint about a settled bet to our support team within three days of the result. We aim to reply within a few days and to give you our final answer within 28 days. If we cannot agree, the matter can go to our management, and after that to CADRE, the independent dispute body, free of charge. Its decision is binding for refunds of up to £5,000.

Governing law

These terms are governed by the laws of Anjouan in the Union of Comoros.