Responsible Gambling | Monsino Casino

Play for fun

We want gambling at Monsino to stay a leisure activity. Set a budget and a time limit before you play, never stake more than you can afford to lose, and do not gamble to chase losses or to pay for everyday costs.

Under 18s

Only players aged 18 and over may play. We check age and identity, and any underage play is voided. Parents can use filtering software such as GamBlock, Net Nanny or Cyber Patrol, and should keep devices and payment details protected.

Deposit limits

You can set daily, weekly and monthly deposit limits through live chat or by e-mail to [email protected]. A lower limit applies straight away on live chat, or within 24 hours by e-mail. A higher limit takes effect 24 hours after you ask for it. Limits cover every device you use with Monsino, and we can set them across other Hundise Limited brands on request.

Taking a break

Choose a cool-off of 2 or 7 days, or self-exclusion for 1, 2, 3 or 6 months or 1 year. While the break lasts, you cannot deposit or play and we stop sending marketing. Ask on live chat or e-mail us from your registered address, and consider asking other sites where you play to exclude you as well.

Permanent closure

You can close your account for good at any time. Withdraw your balance first, then contact live chat or [email protected]. A closed account cannot be reopened, and you will not be able to open a new one with us.

Independent help

Gamblers Anonymous, Gambling Therapy and GamCare offer free, confidential support for anyone worried about their gambling.